Genetic Program Support Specialist

ABS, a Genus Company, has an exciting opportunity. We are seeking a highly motivated and detail-oriented Genetic Programs Support Specialist to provide exceptional support for our genetic programs. This role serves as a key liaison between teams and third-party data providers.

The ideal candidate will ensure smooth onboarding, triage and resolve support requests, and serve as a super user and trainer for internal genetic applications.

The position is located in Central US out of our Deforest, WI, office with minimal travel.

The salary range for this position is $49,000 - $69,000 USD.  The salary provided is a good faith estimate representative of all experience levels. Genus considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

• Respond to and resolve inquiries related to genetic programs and associated systems
• Provide first-level troubleshooting and escalate complex issues as needed
• Support customer onboarding and ensure accurate setup in internal platforms
• Coordinate with third-party data providers to maintain seamless data exchange and communication
• Serve as a knowledgeable user of internal genetic applications and tools
• Create and update documentation including user guides, FAQs, and process instructions
• Train internal teams and external partners on software use and best practices
• Collaborate cross-functionally to improve support processes and customer experience
• Continuously learn and adapt to new tools, technologies, and procedures
• Collaborate as one team with the IT Agile delivery teams by engaging with Agile ways of working including daily stand-ups, sprint reviews, retrospectives and iterative planning, with a drive for continuous improvement

Required:

• Bachelor's Degree in Animal Science, Dairy Science, or equivalent experience
• Excellent written and verbal communication skills
• Strong time management and organizational abilities
• Solid problem-solving and critical thinking skills
• Proven ability to work collaboratively in a team environment
• High attention to detail

Preferred:

• Technical proficiency with tools such as SQL, Microsoft Office, and R Studio
• Prior experience in animal agriculture or genetic programs
• Experience documenting processes and procedures
• Adaptability in a fast-paced and evolving environment
• Presentation and training skills
• Ability to learn new tools and technologies quickly
• Multilingual proficiency is a plus; English is required

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange.  Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing.  We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future. 

Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.

ABS Global is a Genus company and is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products.  Marketing in more than 70 countries around the globe, ABS has been at the forefront of animal genetics and technology since its founding in 1941.  We are uniquely positioned as a global player with a dedicated research and development function and an international distribution network.  We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock whose offspring is designed to increase the profitability of our customers who are some of the world’s biggest farmers and food producers. IntelliGen Technologies is the technology within ABS that develops sexed bovine genetics that helps customers maximize their profitability and reach their end goals in a fast and efficient manner.   

At Genus, we offer a competitive salary. Benefits include health, dental, vision, FSA/HSA, long and short-term disability, 401K, tuition reimbursement, paid holidays and ETO (earned time off). This position will provide opportunities for growth.  

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.   

Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.