Genetic Program Support Specialist

We are looking for a highly motivated and detail-oriented person to join us in the role of Genetic Programs Support Specialist to provide exceptional support for our genetic programs.

In this role you will serve as a key liaison between internal teams and third-party data providers.  

You will ensure the smooth onboarding, triage and the resolution of support requests, you will also serve as a super user and trainer for internal genetic applications. 

You can be based remotely, but if you live near to the Stapeley office you can use it as your base of operation

• Respond to and resolve inquiries related to genetic programs and associated systems 

• Provide first-level troubleshooting and escalate complex issues as needed 

• Support customer onboarding and ensure accurate setup in internal platforms 

• Coordinate with third-party data providers to maintain seamless data exchange and communication 

• Serve as a knowledgeable user of internal genetic applications and tools 

• Create and update documentation including user guides, FAQs, and process instructions 

• Train internal teams and external partners on software use and best practices 

• Collaborate cross-functionally to improve support processes and customer experience 

• Continuously learn and adapt to new tools, technologies, and procedures 

• Collaborate as one team with the IT Agile delivery teams by engaging with Agile ways of working including daily stand-ups, sprint reviews, retrospectives and iterative planning, with a drive for continuous improvement 

• Bachelor's Degree in Animal Science, Dairy Science, or equivalent experience 

• Excellent written and verbal communication skills 

• Strong time management and organizational abilities 

• Solid problem-solving and critical thinking skills 

• Proven ability to work collaboratively in a team environment 

• High attention to detail 

Preferred: 

• Technical proficiency with tools such as SQL, Microsoft Office, and R Studio 

• Prior experience in animal agriculture or genetic programs 

• Experience documenting processes and procedures 

• Adaptability in a fast-paced and evolving environment 

• Presentation and training skills 

• Ability to learn new tools and technologies quickly 

• Multilingual proficiency is a plus; English is required 

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing.  We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future. 

Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.

Our Values

• Collaborate as One Team
• Create Value for Customers
• Innovate with Purpose
• Never stop improving

DEI

Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.

• Monitor and identify goals for the reduction of our GHG emissions from our own operations.
• Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced
• Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals
• Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs). 

• 25 days holidays + Bank Holidays 
• NFU Pension
• Health Cash back scheme 
• Employee Assistance Program 
• Employee share plan 
• Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
• Comprehensive L&D program including career development programs, access to Genus University and Mango (languages) 

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.