We are looking for someone to join us as a Helpdesk Support Analyst.
This role sits at the core of our Global IT Service Desk team, delivering high-quality, user-focused IT support across the EMEA region.
You will provide both in-person and remote support across multiple geographies, take ownership of technical issues through to resolution, and actively contribute to wider infrastructure and workplace improvement initiatives. You’ll be expected to demonstrate sound technical judgment, excellent communication, and a proactive, service-oriented mindset.
This role is hybrid with 3 days per week in our Stapeley office
Key Responsibilities
Service Delivery
Technical Operations
Infrastructure Support
Cloud & Automation Exposure
Project Participation
Stakeholder Engagement
Essential Skills and Experience
Desirable Attributes
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.
Our Values
DEI
Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.
Tackling climate change:
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.