Helpdesk Support Analyst

Job Locations UK-Nantwich
Job ID
Information Technology
Position Type
Full Time
Reports To
IT Helpdesk Team Leader EMEA

Business Overview

Genus is a FTSE 250 company, headquartered in the UK and listed on the London Stock Exchange. With revenues of around $600 million, it has a workforce of approximately 3,000 employees throughout the world. Genus has been one of the best performing stocks on the London Stock Exchange. 


Genus is a global market leader in bovine and porcine genetic improvement, Genus helps its customers in the dairy, beef and porcine supply chains around the world. Genus' vision of "pioneering animal genetic improvement to nourish the world" is supported by its core values of customer-centric, results-driven, pioneering, people-focused and responsible,

Role Overview

The IT Service Desk Technician provides on and off-site technical support to the organisation's users of computer applications and hardware (e.g. PCs, tablets, printers), collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems, and typically resolves issues referred by 1st line helpdesk support. There will also be an opportunity to travel to provide field support on a regular basis to the remote sites in the UK and sometimes EMEAR. Priority duties will be to support software, hardware and all meetings for Head Office colleagues both on and off-site.


Reporting to the EMEA IT Service Desk Team Leader the role is an excellent opportunity for someone seeking to gain experience in IT and the Service Desk within a people centric, fast moving global business.

Essential Duties and Responsibilities

Ideally you will be proactive and customer centric with a ‘can do’ attitude. Have the ability to think on your feet and react positively to varied requests and difficult situations. Be comfortable speaking to and working with all levels of management and staff. You must be flexible and able to travel across the UK and Europe, the Middle East, Africa and Russia to support the business’s needs.


  • You must have a minimum of 1 years’ experience on an IT Service Desk or similar role
  • Be proficient in using and supporting all Office 365 applications, and able to provide general application and OS support and related fixes.
  • Understand and utilise account management tools such as Exchange on-prem and online, and Active Directory on-prem and Azure administration
  • Have a good understanding and be able to undertake hardware fault diagnosis and repair for laptops, desktops, mobile devices, printers etc.
  • Be able to provide both desk-side and remote support, talking users through instructions where necessary, and using screenshare services (TeamViewer, Teams etc.) where possible

Equal Employment Opportunities

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.


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