Regional Service Manager

Job Locations UK-Carlisle
Job ID
Technical Services
Position Type
Full Time
Reports To
Technical Services Manager

Role Overview

Responsible for driving profitable growth through the provision of Technical Services, through effective

the leadership of Specialists and Service Team Leaders.

Essential Duties and Responsibilities

  • Managing the Service Business within your Region to deliver year-on-year growth
  • Responsible for the P&L, maximizing the region profitability by a combination of revenue growth, margin enhancement, and effective cost management
  • Management of staff through appraisals/ training/ development/ performance management and coaching: resulting in the up-skilling of the workforce delivering increased capability and contributions to the business.
  • Conduct regular Ride-outs with each of your direct reports
  • Work with the Regional Business Manager and sales team to identify opportunities for RMS growth and support the effective implementation of RMS service to new customers
  • Help to develop and promote effective working relationships between Service and Sales teams to maximise profitability and promote a positive working environment for all
  • Engage internal subject matter experts for training/coaching opportunities team and to maximise growth opportunities with customers and prospects i.e. Technical Services team, Genetic Services team, etc.
  • Organise regular team meetings/team activities to ensure team members are informed, updated, and motivated
  • Represent Genus products, services, and people to customers, both internal and external, and key industry stakeholders.
  • Promote the business and products as required at shows, sales, and through organizing promotions.
  • Continuously build network contacts to identify competitor activity, opportunities, risks, and talent network
  • Works continuously with all support functions, including but not limited to Finance, IT, Marketing, HR, and Health and Safety.
  • With the Service Team Leaders, engage & support in any people management requirements as needed i.e. recruitment, absence management, and conduct issues.
  • Continually review and evaluate service flask revenue and efficiency, and identify/take remedial action where required.
  • Actively participate in monthly Regional Service Manager meetings, and assist peers with any matters in their Region where required.
  • Work with the Regional Field Support Manager to ensure the optimization of the Regional fleet of vehicles.
  • Willingness to be involved/assist in key projects.
  • Take personal responsibility for ensuring that the Company's Health and Safety Regulations are complied with at all times, both from a personal and team perspective- taking care not to place yourself in a position likely to endanger your safety or well-being both on the farm and when driving company vehicles.
  • To maintain a high level of customer service within the area, by presenting a professional image, including the maintenance and cleanliness of Company vehicles and equipment, and to comply with the Company's hygiene regulations at all times.
  • To work as a team player to achieve overall business objectives in designated areas.
  • To undertake any other duties as may be reasonably requested by your line manager.


  • Previous experience in people management focused on the development of team
  • Background in direct sales or within an agricultural business
  • Effective time management, priority organization
  • Excellent communication skills and the ability to adapt conversation across people at all levels
  • The ability to work under their own initiative
  • Microsoft Office skills

Business Overview

ABS Global is the world-leading provider of bovine genetics, reproductive services, technologies, and udder care products.  Marketing in more than 70 countries around the globe, ABS has been at the forefront of animal genetics and technology since its founding in 1941.  We are uniquely positioned as a global player with a dedicated research and development function and an international distribution network.  We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock whose offspring is designed to increase the profitability of our customers who are some of the world’s biggest farmers and food producers.

Our vision is clear: Pioneering animal genetic improvement to help nourish the world.

Equal Employment Opportunities

Genus is an equal-opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.


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