Internal Sales Advisor

Genus PLC (ABS Global) has an exciting opportunity. We are looking for an Internal Sales Advisor to provide sales, marketing, and customer service expertise to target customers. The position is located in our Stapeley office and hybrid work is an option. The Internal Sales Advisor has primary accountability for managing inbound sales, promotions, installations, and communications, while ensuring excellent customer relations and resolving customer issues in accordance with consumer laws. This role also involves proactively educating education customers, gathering feedback, and implementing improvement plans based on surveys.

• Build knowledge of the company, processes, and customers to anticipate customer needs and drive marketing strategy by gaining a deep understanding of the company and its clientele.
• Anticipate customer needs and contribute to marketing strategy development.
• Support marketing strategy for target customers.
• Connect with target customers via phone and other channels to ensure sales and customer service levels are met.
• Provide guidance to new team members and work closely to influence sales, marketing, and customer service teams.
• Solve problems in straightforward situations; analyses possible solutions using technical/functional experience and judgment and precedents.
• Explain in-depth information to others in a straightforward/non-contentious manner.
• Uphold the Genus core values, mission and vision.
• Position may require work responsibilities outside of normal business hours.
• Performs other projects and responsibilities as assigned.

Basic Qualifications: (required)

• Strong interpersonal and communication skills, with the ability to build rapport and connect with customers on the phone.
• Excellent customer service skills, with a focus on providing a positive customer experience on the phone.
• Proven track record of achieving sales and/or marketing targets and driving revenue growth.
• Ability to actively listen to customer needs and recommend appropriate solutions.
• Strong negotiation and persuasion skills to close sales effectively.
• Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
• Proficient in using sales systems and software to manage customer data and track sales performance.
• Ability to work independently and as part of a team, demonstrating a collaborative and cooperative mindset.
• Strong problem-solving skills to address customer inquiries and resolve any issues or conflicts.
• Flexible and adaptable, with the ability to quickly learn about new products, industry trends, and sales techniques.
• Four GCSEs/High School Diploma
• Full UK license
• Authorized to work in the U.K. without sponsorship

Preferred Qualifications:

• Previous experience working within an agricultural environment is advantageous however not essential

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange.  Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing.  We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future. 

Our vision is clear: Pioneering animal genetic improvement to help nourish the world.

Genus offers competitive benefits plans including a pension provided through NFU, health cash plan, private medical insurance (subject to eligibility criteria), cycle to work, technology vouchers, and many discounted retail options in our discount store.  We also offer competitive maternity/paternity leave and a company stock purchase plan.  We are constantly evaluating and evolving our offerings to ensure we stay competitive.

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.