Customer Service Specialist

As a Customer Services and Invoicing Specialist you will be interacting with customers via phone and email to ensure consistent and first class customer experience. You will also be responsible for processing invoices; verifing pricing to contracts; and calculating market-based pricing components.

This is a collaborative position that requires networking with Key Account Managers, Supply Chain, Health Assurance, and Finance, in Spain, UK and across Europe.

The business has implemented Microsoft Dynamics 365 and you need to be able to implement processes within D365.

You will report to the Customer Services Manager based in the Sant Cugat Office - Barcelona

• Support an ensure efficient process adjustments/credits to customer accounts.
• Coordination and processing of Customer orders (in D3655) working closely with Supply Chain and Transport.
• Work closely with Invoicing Team to ensure the correct pricing and billing is applied to all transactions as well as invoicing in accordance with agreed processes.
• Enhance customer satisfaction by responding to customer enquiries and complaints
• Monitor weekly shipments to ensure invoicing of all direct and indirect sales.
• Work closely with commercial team and finance to ensure royalty numbers and payments are received in a timely manner.
• Prepare monthly reports for all direct/indirect sales, semen and royalties and support with month end processes.
• Track, record and report status of customer royalty reports and generation of invoices.
• Manage customer accounts receivables, collections, and complete new customer credit investigations.
• Ensure operational compliance with all PIC business policies, procedures, and regulations

• Demonstrated sales, invoicing, accounting, and customer service experience
• Experience Microsoft D365 required.
• Experience of creating opportunities by providing customer solutions.
• Must be a customer-focused, a team player.
• Must be flexible and adaptable and have the ability to work in a fast paced dynamic environment.
• Be able to multi task as well as demonstrate the ability to effectively organize and prioritize work.
• Ability to analyze and solve problems in an empowered, self-directed/managed work environment.
• Computer literacy is essential, including the ability to operate efficiently in MS Word and MS Excel software.
• Strong communication skills
• Multilingual – Spanish and English is essential and preferably German and Italian.

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange.  Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing.  We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future. 

Pig Improvement Company (PIC) currently supplies over 70% of the world’s top pork producers.  We directly employ people in 18 countries worldwide and our products are available in more than 50 countries across the globe.  We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.

Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.

Our Values

• Collaborate as One Team
• Create Value for Customers
• Innovate with Purpose
• Never stop improving

DEI

Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.